Welcome to Living Haven Appliances Electronics Ltd (Trading as Hisense Haven) (“we”, “our”, “us”). These Terms and Conditions govern your use of our website https://hisensehaven.co.ke/ and any purchases made through it.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. General Use

By using this website, you agree that:

  • You will use the website for lawful purposes only
  • You will provide accurate and complete information when placing orders
  • You will not misuse or interfere with the website’s functionality

3. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However:

  • Errors may occur
  • We reserve the right to correct any errors without prior notice
  • Product availability is subject to change

4. Orders & Payments

  • Orders are confirmed only after successful payment verification
  • We reserve the right to cancel any order in case of:
    • Pricing errors
    • Stock unavailability
    • Suspicious or fraudulent activity

      Payments are securely processed under Living Haven Appliances Electronics Ltd.

5. Pricing

  • All prices are subject to change without prior notice
  • Promotional offers may have specific terms and validity periods
  • In case of pricing errors, we reserve the right to cancel or adjust the order

6. Shipping & Delivery

  • Delivery timelines are provided in our Shipping Policy
  • We are not responsible for delays caused by third-party courier services or external factors beyond our control

7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy. Customers are advised to review that policy before making a purchase.

8. Limitation of Liability

We are not liable for:

  • Delays caused by logistics or external factors
  • Improper use or handling of products after delivery
  • Indirect or consequential damages arising from product use

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Living Haven Appliances Electronics Ltd (Trading as Hisense Haven) unless otherwise stated. Unauthorized use or reproduction is prohibited.

10. Business Information

Living Haven Appliances Electronics Ltd
Trading as Hisense Haven

📞 Phone: 0726 355 656
📧 Email: info@hisensehaven.co.ke
📍 Location:  Tsavo Road Tetu Arcade Building Shop G10, Nairobi, Kenya

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date.