Effective Date: March 18, 2026

At Living Haven Appliances Electronics Ltd (Trading as Hisense Haven), accessible at https://hisensehaven.co.ke, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website

Payment Information:
All payments are processed securely through third-party providers. We do not store card or payment details on our servers.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding purchases or inquiries
  • Provide customer support
  • Improve our website and services
  • Send order confirmations and delivery updates
  • Prevent fraud and enhance website security

We only send marketing communications if you have opted in.

3. Cookies

Our website uses cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze website traffic

You can disable cookies through your browser settings if you prefer.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties, including:

  • Delivery and courier services
  • Payment processing providers
  • Website hosting providers

These parties only receive information required to perform their services and are expected to keep your data secure.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📞 Phone: 0726 355 656
📧 Email: info@hisensehaven.co.ke
📍 Location:  Tsavo Road Tetu Arcade Building Shop G10, Nairobi, Kenya