Last Updated: March 2026

At Living Haven Appliances Electronics Ltd (Trading as Hisense Haven), we provide fast and reliable delivery of genuine Hisense products across Kenya.

1. Delivery Coverage

We deliver across all regions in Kenya, including Nairobi and upcountry locations.

2. Delivery Time

  • Nairobi: Same-day or next-day delivery
  • Outside Nairobi: 1–3 business days depending on location and logistics

Delivery times are estimates and may vary depending on order volume and destination.

3. Shipping Charges

  • Nairobi: May be free or charged depending on the product or promotion
  • Outside Nairobi: Shipping costs vary based on location and courier rates

Final delivery charges are confirmed at checkout or order confirmation.

4. Order Processing

  • Orders are processed within 24 hours after confirmation of payment
  • Customers will receive order updates via phone call, SMS, or email
  • Orders placed after business hours are processed the next working day

5. Payment Methods

We accept the following payment methods:

  • M-Pesa
  • Bank Transfer
  • Debit/Credit Card
  • Pay on Delivery (available within Nairobi for selected products)

6. Delivery Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier or logistics delays
  • High order volumes
  • External factors beyond our control

We will always communicate any delays as soon as possible.

7. Risk & Responsibility

Once an order has been handed over to a courier or delivery partner, we are not responsible for delays caused by third-party logistics providers. However, we will assist in tracking and resolving any issues.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

📞 Phone: 0726 355 656
📧 Email: info@hisensehaven.co.ke
📍 Location:  Tsavo Road Tetu Arcade Building Shop G10, Nairobi, Kenya