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Frequently Asked Questions (FAQs)

Are the Hisense products on your website genuine?

Yes. All products sold on our website are 100% genuine Hisense products sourced from authorized distributors. Every item comes with an official manufacturer warranty for your peace of mind.

Do your products come with a warranty?

Yes. All Hisense appliances and electronics purchased from our store come with a manufacturer warranty. The warranty period varies depending on the product type

Do you offer delivery services?

Yes, we offer fast and reliable delivery across Kenya.

  • Same-day or next-day delivery options are available in select locations.

How do I place an order on your website?

Ordering is easy:

  1. Browse our products.

  2. Add the item to your cart.

  3. Proceed to checkout.

  4. Enter your delivery details and payment method.

  5. Confirm your order.

You will receive confirmation via email or phone once your order is placed.

What payment methods do you accept?

We accept several secure payment methods including:

  • M-Pesa

  • Bank transfer

  • Card payments (where applicable)

  • Cash on delivery for selected areas

Can I track my order?

Yes. Once your order is processed, our team will contact you with delivery details and updates regarding your order status.

Do you offer installation services?

For some appliances such as TVs, washing machines, air conditioners, and built-in appliances, professional installation may be recommended. Our team can help guide you on the best installation options.

Can I return a product if it has a problem?

Yes. If your product is faulty, damaged, or incorrect, please contact us immediately. The item must be:

  • In its original packaging

  • Unused

  • Returned with proof of purchase

Our support team will assist with replacement or warranty service.

Do you sell different types of Hisense appliances?

Yes. Our store offers a wide range of Hisense products including:

  • Televisions

  • Refrigerators

  • Washing machines

  • Air conditioners

  • Microwaves

  • Sound bars

  • Kitchen appliances

Are Hisense appliances energy efficient?

Yes. Hisense appliances are designed with modern energy-saving technology, helping reduce electricity consumption while maintaining excellent performance.

Can I get help choosing the right product?

Absolutely! Our support team can help you choose the best appliance or electronics based on your needs, space, and budget.

How can I contact customer support?


Website: https://hisensehaven.co.ke/
Email: info@hisensehaven.co.ke
Phone: +254 726 355 656